Service Management :

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ISO/IEC 20000 :

PHiloComp in partnership with ITpreneurs offers a complete portfolio of APMG ISO/IEC 20000 training courses that assist IT Professionals to obtain a basic understanding of the framework, implementation teams to implement ISO/IEC 20000 in their organization, and internal IT auditors use the standard for assurance activities and offers a base level of understanding to IT and business users.

We provide high quality training materials, offer industry expert trainers and organize the full training logistics from intake through certification.

ISO/IEC 20000 as a framework:

Known as the worldwide standard reference point for IT Service Management, ISO/IEC 20000 provides an assessment framework and specification that has been regarded as the globally recognized auditable standard for evaluating IT service management processes. Organizations adopting ISO/IEC 20000 can demonstrate to their users that IT is working according to well tested, quality, processes and procedures.


The Achieving ISO/IEC 20000 Certification training program is an intensive, case-study-oriented workshop that is designed for those involved in the ISO/IEC 20000 implementation process and for those who would like to understand what the implementation encompasses in a better manner. The workshop uses practical examples and real-life case studies to guide participants through the implementation route and prepare for the audit.


ISO/IEC 20000 is the international standard for IT service management (ITSM). It defines the requirements for and provides details of the IT service management system (SMS) needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with the standard.


This 3-day course is aimed at those wishing to demonstrate a Foundation-level knowledge concerning ISO/IEC 20000 and its use in a typical IT service provider organization. Candidates do not require any formal knowledge of ITSM. The course is delivered in a way that includes sufficient generic ITSM content to allow ISO/IEC 20000 to be understood in the context of how the standard operates in a typical IT service provider organization.


The APMG certification exam, which is a multiple-choice exam, can be conducted at the end of the course.


We provides flexible offerings in ISO/IEC 20000 courses to opt from traditional classroom courses to eLearning and virtual classroom, PHiloComp in partnership with ITpreneurs offers a solution to fit your ISO/IEC 20000 training requirements.


Classroom Virtual Classroom
Foundation Level ISO/IEC 20000 Foundation
Advanced Level ISO/IEC 20000 Practitioners
ISO/IEC 20000 Auditors


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